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Returns

It's absolutely possible to return a product! Please note that our return policy allows for returns within 14 days. Kindly fill out the form below and include it in your return package, so we can process your return quickly and correctly.

Returnform Joeps

If you have any questions about returning a product, feel free to contact us at [email protected]. We are here to assist you.

Important for business customers: Our 14-day return policy is an extension of the statutory right of withdrawal that applies specifically to consumers. Business purchases are not covered by this extended return policy. This means that if you made a purchase as a business customer, you are not eligible for the 14-day return policy. We encourage business customers to carefully consider their purchases, as they cannot be returned without conditions. If you have any questions about the return options for business purchases, please don't hesitate to contact us. We are here to advise you and answer any questions.

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