FAQs
order
- Where can I find the order status of my order?
- How can I cancel my order?
- I made a mistake when entering my address information! What now?
- I want to make a business order from abroad. Is that possible?
- There is a promotion with a free case and free screen protector. How does this work?
- What is the difference between a Buitenkansje and a Second Life device?
- The included free screen protector seems too small for my phone. Why is that?
Warranty-and-returns
- I want to return my product. What should I do?
- What warranty do I have on my order?
- The product I ordered from you has defects. What do I do?
- With phones and tablets, what is not covered by the manufacturer's warranty?
- Who pays the cost of the return?
- I have not created an account, how can I register a return or repair?
- I bought a sealed product but am not happy with it anyway. Can I return it?
- I have returned a product and would like a refund. How long will it take for the refund to reach my account?
- How long will it take for my return to be processed?
Other questions
- I want to stop by your place to buy/pick up a product. Is that possible?
- Do you participate in cashback promotions or promotions from Samsung/Apple/Huawei/Xiaomi?
- The price for my product was lower last week! How can this be?
- How do I know if I can trust Joeps?
- Joeps is cheaper than other online shops. Why?