I received the wrong/damaged products. What now?
We’re sorry to hear that you received the wrong products! Our apologies for the inconvenience. We want to resolve this for you as quickly and smoothly as possible.
To exchange the incorrect product at no cost, please follow these steps:
Contact our customer service: Call or send a WhatsApp message to 085-0805326, or email us at [email protected]. We are ready to assist you and will initiate the exchange process as quickly as possible.
Receive return instructions: After contacting us, we will send you detailed return instructions. We will ensure that you can return the incorrect product easily and free of charge.
Send the product back: Carefully pack the incorrect product, include the return form (if applicable), and send it back to us according to the instructions we provide.
Receive the correct product: Once we have received the incorrect product, we will immediately send you the correct one. We will keep you updated on the status of your exchange so you know when to expect the correct product.
If you have any questions or need assistance during the process, don’t hesitate to call or email us. We want to ensure you are completely satisfied with your purchase!
Please note: This return process only applies to products you received in error and did not order yourself. If there was a mistake when placing the order, the return costs will be at your own expense.