I have a complaint. Who should I contact?

We’re sorry to hear that you’re not satisfied! At Joeps, customer satisfaction is very important to us, and we’re here to help resolve your complaint.

If you have a complaint, you can contact our customer service. We are ready to assist you and will do everything we can to resolve your issue as quickly as possible.

You can send your complaint via email to [email protected]. Once we have received your complaint, we will send you a confirmation of receipt by email, letting you know that your complaint is being processed.

To help us address your complaint as quickly and effectively as possible, please include the following information in your email:

• Your name
• Your address
• Your order number

With this information, we can handle your complaint more efficiently. If you have any questions or need to provide additional information, please don’t hesitate to contact us. We will do our best to assist you!